I applaud companies that have grown to a sizable employee count but don’t lose their human touch. After all, a company is nothing other than a living breathing organism made out of humans. So why is it, that employees in BIG companies seem to lose all common sense and make decisions that hurt the business in the end?

I recently called Time Warner Cable and told them I would like to terminate our internet service as we are being evicted from our office building (it’s going residential) and the new building we’re moving into doesn’t offer their service. What happened was baffling: Their response was that I have to pay a $900 early termination fee for Tattly and CreativeMornings each.

Completely stunned at the absurdity of this, I tried to talk to a customer support, kindly explaining that this makes absolute no sense. We are moving to a location that DOESN’T offer their service. Why would we be punished for that?

All I got was: “There’s nothing I can do!”

If I would have been on the other side of that call, my soul would have shriveled up and died. I in fact feel for the Time Warner employee that wasn’t able to do the right thing.

Do you run a company? Do you make sure your employees have the power to do the right thing? I will make sure mine do.